Ordering & Shipping

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How can I make changes to my order, such as updating my name, address, or payment details?

To make changes to your order, please reach out to us promptly at info@mizulabdrinks.com. However, please note that as we typically process orders within one business day, we cannot guarantee that we'll be able to accommodate changes after this time.

Which countries does Mizu Lab ship to?

While we're excited to bring our products to customers around the world, Mizu Lab currently offers shipping exclusively within the United States.

What are the shipping rates, and do you offer any free shipping options?

Enjoy free shipping on orders over $30, providing the perfect opportunity to stock up without incurring any shipping costs. For orders below $30, there's a flat-rate shipping fee of $4.99.

What is the estimated delivery time for orders, and how can I track the status of my order?

Our standard order processing time is 1-2 business days. Once processed, shipping typically takes 3-5 business days. Rest assured, every order includes a tracking number, ensuring you receive regular email updates. If you haven't received your tracking number in your inbox, please don't hesitate to reach out to us at info@mizulabdrinks.com.

What is your return and refund policy?

At Mizu Lab, your satisfaction is our top priority, and we're more than happy to accept returns for any unopened orders. If you encounter any issues or need to request a refund, please reach out to us at info@mizulabdrinks.com, including your order number for prompt assistance. We deeply appreciate your understanding as a small business, especially considering the consumable nature of our drink mix.

Refunds are typically credited within 15 business days upon receiving your return shipment, though the actual timeline may vary depending on your bank's procedures. If you have any further questions or concerns, please don't hesitate to contact us!

What should I do if I receive a damaged or incorrect product?

If you happen to receive a damaged or incorrect product, please contact us at info@mizulabdrinks.com as soon as possible. Our team is here to assist you and to ensure the situation is promptly resolved.