FAQs

At Mizu Lab, our name is inspired by the Japanese word "Mizu," meaning water. We believe in the fundamental role of water in hydration and overall wellness. By choosing Mizu Lab, you're embracing a unique electrolyte drink mix that not only celebrates the vibrant flavors of Asia but also offers delicious refreshment in every sip.

Mizu Lab products are proudly manufactured in an FDA-registered facility located in South Korea. We have taken great care in selecting the finest ingredients, allowing us to capture the authentic flavors of the East and bring them directly to you!

Mizu Lab offers a one-of-a-kind electrolyte drink mix that brings the essence of beloved Asian-inspired flavors to every sip. Our sugar-free formula provides over 1,000 mg of electrolytes and essential vitamins, delivering hydration benefits alongside a distinctive taste that perfectly captures the richness of Asian-inspired flavors.

Indeed, our products are packed with over 1000mg of essential electrolytes and vitamins. Our formula contains crucial minerals like sodium, potassium, calcium, and chloride, all of which play a vital role in maintaining hydration and overall well-being. In addition to these, we've gone the extra mile by including a Vitamin B Complex (Vitamin B6, Vitamin B12, Niacin, and Pantothenic Acid) and Vitamin C.

Electrolytes are essential minerals found in your body, including sodium, potassium, calcium, and chloride. These minerals are crucial for various bodily functions, particularly in regulating hydration.

While it’s common to think of electrolytes only in the context of sweating and physical exertion, they play a vital role in your daily hydration needs. Maintaining adequate levels of electrolytes is important for overall wellness, regardless of activity level. Incorporating electrolyte-rich drinks, like Mizu Lab's unique formulations, can help replenish these important minerals, keeping your body functioning at its best.

Yes, we take pride in the fact that our products are non-GMO, vegan, dairy-free, gluten-free, and soy-free. We recognize the importance of accommodating a wide range of dietary preferences and aim to provide options that cater to diverse lifestyles.

No, we consciously avoid incorporating any artificial colors or dyes into our products.

For the best taste, mix one packet with 16 to 32 ounces of water, adjusting to your preferred flavor intensity. You can also pour as much as you like from the stick and save the rest to stay refreshed throughout the day!

You can enjoy Mizu Lab electrolytes at any time. They are especially beneficial during or after physical activity, in hot weather, or whenever you feel the need for hydration support.

Our recommendation is 1 to 3 servings per day. However, your well-being is incredibly important to us, so if you have any health concerns or are taking medications, we always advise consulting with a healthcare professional.

While electrolyte drink mixes are generally safe for most people, it's wise to consult a healthcare professional, especially if you have specific health conditions or are taking medications. For infants and children, you should always consult with your pediatrician before introducing electrolytes into their diet.

To ensure optimal freshness, store your Mizu Lab electrolytes in a cool, dry area, away from direct sunlight. While exposure to heat or moisture may cause crystallization, rest assured that the product remains effective and safe to consume.

Mizu Lab electrolytes have a shelf life of two years from the manufactured date. For your convenience, the expiration date is printed on the back of each pouch, ensuring you can easily keep track.

If you need to make any changes or modifications to your order, please reach out to us promptly at info@mizulabdrinks.com. Please be aware that once your order has been processed, we cannot guarantee our ability to accommodate changes. However, rest assured that we will make every effort to assist you with any adjustments needed.

If you sign up for our newsletter located at the very bottom of our main homepage, you will receive a 10% discount on your first order. Keep an eye on your inbox for exclusive promotions and updates!

While we’re excited to expand in the future, Mizu Lab currently offers shipping exclusively within the United States.

Enjoy free shipping on orders of $60 or more, providing the perfect opportunity to stock up without incurring any shipping costs. For all other orders, there is a flat-rate shipping fee of $4.99.

Our standard order processing time is 1–3 business days. Once processed, shipping typically takes 1–5 business days via USPS. In total, you can expect your order to arrive within 3–8 business days from the time of purchase. Please note that shipping times may vary depending on holidays, weather, and location.

Rest assured that every order includes a tracking number, ensuring you receive regular email updates. If you haven't received your tracking number in your inbox, please don't hesitate to reach out to us at info@mizulabdrinks.com.

At Mizu Lab, we do not accept returns due to the consumable nature of our products. We appreciate your understanding and support for our small business. If you encounter any issues with your order or have questions, please contact us at info@mizulabdrinks.com with your order number. We are committed to addressing your concerns promptly.

If you receive a damaged or incorrect product, please contact us at info@mizulabdrinks.com as soon as possible. Our team is here to assist you and ensure the situation is resolved promptly.

To make changes to your subscription details, such as your shipping address or payment method, please log in and visit the subscription portal via the My Account page. Within the portal, click on 'My Subscriptions,' and you'll find the option to update your payment method and shipping address directly on the subscription details page.

To modify or skip a subscription delivery, please log in and access the subscription portal via the My Account page. Within the portal, click on 'My Subscriptions,' and you'll find the option to edit or skip an order directly from the subscription details page.

To temporarily pause or cancel your subscription, please log in and visit the subscription portal via the My Account page. Within the portal, click on 'My Subscriptions,' and you'll find the option to pause or cancel within the subscription details page.

Absolutely, we do have an affiliate program! For more details, please visit our Affiliate Program page.

We are currently partnering with a limited number of applicants for wholesale opportunities. If you're interested, please contact us at info@mizulabdrinks.com and provide us with some additional details.