FAQs

About Mizu Lab

What does Mizu Lab mean?

Our company name, Mizu Lab, is derived from the word ‘Mizu,’ which means water in Japanese. This is because we believe in the power of water as the foundation of hydration and wellness. When you choose Mizu Lab, you're choosing a unique electrolyte drink mix that brings the vibrant flavors of Asia to life.

How does Mizu Lab distinguish itself from other electrolyte drink mix companies?

Bringing the essence of beloved Asian flavors to every sip, Mizu Lab offers a one-of-a-kind electrolyte drink mix. Our sugar-free formula boasts an impressive 1000mg+ of electrolytes and vitamins, delivering not only hydration benefits but also a distinctive taste that perfectly captures the richness of Asian flavors.

Where are Mizu Lab products manufactured?

Mizu Lab products are manufactured with pride in an FDA registered facility located in South Korea. We've taken great care in choosing the best ingredients, and this decision allows us to capture the authentic flavors of the East and bring them directly to you!

Ingredients & Nutrition

Do Mizu Lab products contain electrolytes and vitamins?

Indeed, our products are packed with over 1000mg of essential electrolytes and vitamins. Our formula contains crucial minerals like Sodium, Potassium, Calcium, and Chloride, all of which play a vital role in maintaining hydration and overall well-being. In addition to these, we've gone the extra mile by including Vitamin B Complex (Vitamin B6, Vitamin B12, Niacin and Pantothenic Acid) and Vitamin C.

Are Mizu Lab products non-GMO, vegan, gluten-free, dairy-free and soy-free?

Yes, we take pride in the fact that our products are non-GMO, vegan, gluten-free, dairy-free, and soy-free. We recognize the significance of accommodating a wide range of dietary preferences and aim to provide options that cater to diverse lifestyles.

Do Mizu Lab products contain any artificial colors or dyes?

No, we consciously abstain from incorporating any artificial colors or dyes into our products.

Product Usage

How much water should I add to one Mizu Lab electrolyte stick pack?

For the best taste, mix one packet with around 16 ounces of water. You can customize the water amount to match your preferred flavor strength.

When is a good time to drink Mizu Lab electrolytes?

You can enjoy Mizu Lab electrolytes at any time. They are particularly beneficial during or after physical activity, in hot weather, or simply when you feel the need for hydration support.

Are Mizu Lab electrolytes safe for all ages?

While electrolyte drink mixes are typically safe for most people, it's wise to consult a healthcare professional, particularly if you have specific health conditions or are on medications.

For infants or children, you should always consult with your pediatrician before introducing electrolytes to their diet.

How many Mizu Lab electrolyte stick packs can I have in a day?

Our recommendation is 1-3 servings per day. However, again, your well-being is incredibly important to us, so if you have any health concerns or are taking medications, we always recommend consulting with a healthcare professional.

What's the best way to store Mizu Lab electrolytes for optimal freshness?

For the freshest results, keep your Mizu Lab electrolytes in a cool, dry location away from direct sunlight. Crystallization may occur if the product is exposed to heat or moisture.

Order Policy

Can I cancel or modify my order after it's been placed?

If you need to make any changes or modify your order, please reach out to us promptly at info@mizulabdrinks.com. Please be aware that once your order has been processed, we cannot guarantee our ability to accommodate changes. However, rest assured that we'll make every effort to assist you with any adjustments needed.

Are there any discounts or promotions available for first-time orders?

If you sign up for our newsletter located at the very bottom of our main homepage, you can receive a 10% discount on your first order. Keep an eye on your inbox for exclusive promotions and updates!

Shipping Policy

Which countries does Mizu Lab ship to?

While we're excited to bring our products to customers around the world, Mizu Lab currently offers shipping exclusively within the United States.

What are the shipping rates, and do you offer any free shipping options?

Enjoy free shipping on 3 or more items, providing the perfect opportunity to stock up without incurring any shipping costs. For all other orders, there's a flat-rate shipping fee of $4.99.

What is the estimated delivery time for orders?

Our standard order processing time is 1–3 business days. Once processed, shipping typically takes 1–5 business days via USPS. In total, you can expect your order to arrive within 3–8 business days from the time of purchase. Please note that shipping times may vary depending on holidays, weather, or location.

How can I track the status of my order?

Rest assured, every order includes a tracking number, ensuring you receive regular email updates. If you haven't received your tracking number in your inbox, please don't hesitate to reach out to us at info@mizulabdrinks.com.

Refund Policy

What is your return and refund policy?

At Mizu Lab, we unfortunately do not accept returns due to the consumable nature of our products. We appreciate your understanding and support of our small business. If you encounter any issues with your order or have questions, please contact us at info@mizulabdrinks.com with your order number. We are committed to addressing your concerns promptly.

Thank you so much for choosing Mizu Lab!

What should I do if I receive a damaged or incorrect product?

If you happen to receive a damaged or incorrect product, please contact us at info@mizulabdrinks.com as soon as possible. Our team is here to assist you and to ensure the situation is promptly resolved. 

Subscriptions

How can I update the shipping address or payment method for my subscriptions?

To make changes to your subscription details, such as your shipping address or payment method, please log in and visit the subscription portal via the My Account page. Within the portal, click on 'My Subscriptions,' and you'll find the option to update your payment method and shipping address directly on the subscription details page.

How do I modify or skip a subscription delivery?

To modify or skip a subscription delivery, please log in and access the subscription portal via the My Account page. Within the portal, click on 'My Subscriptions,' and you'll find the option to edit or skip an order directly from the subscription details page.

How do I temporarily pause or cancel my subscription?

To temporarily pause or cancel your subscription, please log in and visit the subscription portal via the My Account page. Within the portal, click on 'My Subscriptions,' and you'll find the option to pause or cancel within the subscription details page.

Partnership Opportunities

Does Mizu Lab offer an affiliate program? I'm interested in becoming an affiliate partner.

Absolutely, we do have an affiliate program! For more details, please visit our Affiliate Program page.

I'd like to sell Mizu Lab products in my store. Is there a wholesale application available?

We are currently partnering with a limited number of applicants for wholesale opportunities. Please contact us at info@mizulabdrinks.com if you're interested and provide us with some additional details.